The Details
Shipping
We can’t wait for your Studio 310 pieces to arrive! All orders are processed within 1–3 business days, Monday through Friday.
Once your order has been processed and shipped:
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days
Please note that shipping times begin after your order has been processed and shipped. Delivery times are estimates and may vary due to carrier delays, holidays, weather, or other circumstances outside of Studio 310’s control.
Studio 310 does not process or ship orders on Saturdays or Sundays. Orders placed over the weekend will begin processing on the next business day.
Once your order ships, you will receive a confirmation email with your tracking information.
Order Changes & Cancellations
Please double-check your shipping address and order details before completing your purchase.
Because orders begin processing quickly, we cannot guarantee that changes or cancellations can be made after an order has been placed. If you need to make a change or cancel an order, please contact us as soon as possible through our Contact page.
Returns
We want you to love your Studio 310 pieces. If you’re not completely satisfied with your purchase, we accept returns within 14 days of delivery.
To be eligible for a return, items must be:
- Unworn and in original condition
- Free from damage, scratches, stains, or signs of wear
- Returned with the original packaging, when applicable
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or Studio 310 sent the wrong item.
Once your return is received and inspected, we will notify you regarding your refund. Approved refunds will be issued to the original payment method.
Sale and final-sale items are not eligible for return.
For hygiene reasons, earrings are final sale and cannot be returned unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery through our Contact page.
Please include your order number along with clear photos of the item and packaging so we can review the issue and make it right.
Lost or Stolen Packages
Studio 310 is not responsible for packages that are lost or stolen after the shipping carrier confirms delivery.
Please make sure your shipping address is entered correctly at checkout and consider shipping to a secure location.
If your package is delayed or appears to be lost while in transit, please contact the shipping carrier using the tracking information provided in your shipping confirmation. You may also contact us and we will assist where possible.
Jewelry Care
Your Studio 310 pieces are made to be loved and worn. Proper care will help keep your jewelry looking beautiful.
To extend the life of your pieces, we recommend:
- Removing jewelry before showering, swimming, exercising, or sleeping
- Avoiding direct contact with perfumes, lotions, oils, and harsh chemicals
- Keeping jewelry away from excessive moisture and water
- Storing your pieces in a cool, dry place when not being worn
- Cleaning your jewelry gently with a soft, dry cloth when needed
Jewelry may naturally change over time due to everyday wear and exposure to moisture, oils, chemicals, and other environmental factors.
Questions?
We’re here to help. 
For questions about an order, returns, damaged items, shipping, or anything else, please visit our Contact page and send us a message through our contact form.
When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.